The latest Richmond Events’ business panel report on internal communications is now available.
Headline findings include:-
- 1 in 10 of the panel describes their organisation’s internal communications as excellent, and just over 1 in 3 as good.
- There are 3 primary IC purposes – to build support for the organisation’s vision, closely followed by staff motivation / employee engagement and to communicate senior management decisions and viewpoints.
- Almost two thirds of the panel feel internal communications is essential for keeping their whole organisation up to speed with what’s going on. This is followed by 45% who believe it’s a key motivator in terms of employee engagement.
- The most popular channels for organisations to communicate with its employees are through email and via the intranet. These are followed by the more traditional method of in person; predominately through line managers.
- In terms of which is the primary channel; 47% say email and 32% the Intranet.
- The majority of the panel are mainly satisfied with the ease in which they can locate information; 24% saying it’s easy and a further 51% saying not too bad.
- Almost two thirds of the panel agree with the statement ‘social media may have its merits but it can waste a lot of office time too'.
- On the whole the satisfaction levels for organisations’ internal communications are high. 8% of the panel feel they’re very good, they always get it spot on, whereas a further 68% feel it’s quite good, mostly relevant and interesting, though not always getting it right.
You can view the full report here.